Strut and Fibre Limited is a UK registered company under company number 08338978 and the operator of strutandfibre.com.
The following pages (together with any documents referred to within) detail Strut and Fibre Ltd’s terms and conditions on which Strut and Fibre (we) supply any of the products (Products) listed on our website www.strutandfibre.com (S&F) to you the customer.
By using www.strutandfibre.com you agree to these terms.
Please read these terms and conditions carefully prior to ordering any Products from S&F. It is understood by you that by ordering any of Our Products, you agree to be bound by these terms and conditions. Please print a copy of these terms and conditions for future reference.
On marking "I Accept" at the end of your purchase you are agreeing to them. Unfortunately should you refuse to accept these terms and conditions, you will be unable to order any Products from the Site.
Please note that we reserve the right to change these Terms from time to time without prior notification. This does not affect those terms agreed to at the time of purchase and you will be subject to the policies and terms and conditions in force as set out on the Site at the time that you order.
By placing an order through the Site, you warrant that you are legally able to enter into a binding contract with us and are at least 18 years old.
Our 5 day turnaround is calculated from receipt of payment.
All copyright, design rights and intellectual property rights existing in our designs and products, or the text and design of this website are and will remain the property of S&F and ultimately Strut and Fibre Limited. Any infringement of these rights will be pursued vigorously.
It is entirely the responsibility of you the user of S&F to ensure that there is absolutely no infringement of copyright by the use of images or content you upload or supply to S&F and as such by submitting any content to S&F you warrant that you own the copyright to the photograph, logos, trademarks, designs or other artwork or have written permission or authorisation from the copyright owner to make copies of this material. You agree to indemnify S&F and our agents of any claims, actions, losses, costs and damages (inclusive of legal cost of representation sort by S&F in defence of such a claim) incurred through a result of your infringement of any copyright law, or reproduction of materials that infringes the intellectual property or other rights of any third party or misuses the confidential information of any third party.
Prices are liable to change at any time.
The price of any Products will be as quoted on S&F from time to time, except in cases of obvious error. Changes will not affect orders already placed having received confirmation.
All prices exclude VAT unless specifically stated to the contrary. For orders to be delivered outside the European Union, you will automatically be responsible for payment of all duties.
All prices exclude delivery costs, which will be added to the total amount due.
S&F contains a large number of Products and it is always possible that, despite the best efforts of our team, Products listed may be incorrectly priced. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing, than please note that we are under no obligation to provide the Product to you at the incorrect (lower) price, even if we have sent you confirmation.
Payment for all orders on S&F is to be made in full at the time of order by credit or debit card.
Delivery to any UK Mainland address will be made by a third party courier normally between the hours of 9.00am and 5.30pm. A signature will be required for all deliveries. Please note that some addresses inclusive but not limited to the Scottish highland and Island addresses may incur additional delivery charges. Please note that risk of loss and damage is carried by the recipient on signed receipt.
In the event that you cancel your order prior to production you will then only be charged for the preparatory work that we have carried out. Please note that due to the competitive nature of our pricing this is likely to be close to the full purchase price.
All S&F products are bespoke and made to your specification and as such please note that you do not have an automatic right to cancel a contract (even if you are a consumer) unless it is defective, in which case on evidence of this we will offer you replacement. Replacement products or a refund will be in accordance with Our returns policy (set out in paragraph 15 below). This provision does not affect your statutory rights.
Damage - We will endeavour to ensure that you are happy with your purchase from S&F. If, for any reason, your Product arrives damaged we will make all reasonable efforts to ensure this is rectified and a replacement is produced.
To ensure this is not delayed damaged products should be returned to S&F in the same condition and quantity as you received them, in their original packaging, accompanied by a letter explaining the defect, and at your own cost and risk.
Quality - We will endeavour to ensure that all the products we produce are of the highest quality. If, however we do make a mistake on your order then we will happily reprint the Product. Mistakes during ordering can happen so please be extremely careful on submitting yours. Any mistakes after this point including but not limited to customer generated mistakes, errors or defects including spelling, typographical or grammar errors; poor image quality derived from low resolution images, order quantity, or other ordering errors can not be changed and we unfortunately cannot accept responsibility or liability for them.
Any problems with any part of an order must be reported to us within 24 hours of receipt.
The Products will be at your risk from the time of delivery.
All online orders using credit cards will have the numbers encrypted. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
When placing an order, you will receive an e-mail from S&F acknowledging that the order has been received. This is specifically for the products ordered. Please note we are not be obliged to supply any other Products which may have been part of your order at the same time.
We will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. By ordering products from S&F your contact details are automatically entered on to the database of S&F. If you do not wish to be contacted by S&F in the future, please notify us at firstname.lastname@example.org.
S&F will not be liable to you or to any third party for any indirect or consequential loss or damage of any kind including but limited to loss of data, profit, revenue, management or business time, however this is caused.
In placing your order you agree that our liability in relation to your order will under no circumstances exceed the sums paid by you for the purchase of the product.
These conditions under the paragraph Loss do not affect your statutory rights as a consumer. We do not exclude or limit in any way our liability under section 2(3) of the Consumer Protection Act 1987; for any matter for which it would be unlawful for S&F to exclude, or attempt to exclude, its liability.
For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications provided to you electronically by S&F comply with any legal requirement that such communications be in writing, noting that this does not affect your statutory rights.
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
We have the right to revise and amend these terms and conditions from time to time.
The terms and conditions set out in this agreement represent the agreement in its entirety and supersede any prior agreement, understanding or arrangement whether oral or in writing.
In the event that any of these terms and conditions is held to be unenforceable or invalid by a competent authority or by judicial decree or decision, the remainder of these terms and conditions shall remain valid to the fullest extent permitted by law.
All notices given by you to us must be given in writing to Strut and Fibre Limited, WeWork, 1 Primrose Street, London, United Kingdom, EC2A 2EX.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without the prior written consent of S&F.
S&F may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
All transactions resulting from an order of Products procured through S&F shall be deemed to be executed in England and as such English law shall govern each and every transaction, including (without limitation) all resulting contractual and other relationships formed between S&F and you as the person procuring products from S&F.